The Four Dragons ServiceNow CMDB Health Check is a fixed-scope assessment of your Configuration Management Database (CMDB) — CI data quality, class coverage, Discovery and Service Mapping health, and alignment to the Common Service Data Model (CSDM) — delivered with a prioritized remediation roadmap. It is the fastest way to find out why your CMDB cannot be trusted, and exactly what to do about it.
Four Dragons is a boutique ServiceNow services firm — not a product company — led by Ian Cox, a former ServiceNow employee with over a decade on the platform. Our delivery model is AI-automated and human-supervised: AI agents handle the repeatable work while certified consultants own strategy and architecture.
Key outcomes
- A clear health baseline. A scored view of CMDB health across your CI classes, so you know where you stand.
- Root-cause findings. Why the data has drifted — Discovery gaps, weak identification and reconciliation, duplicates, and missing governance.
- A prioritized remediation roadmap. The specific, sequenced actions to reach a target health level, with effort and impact.
- A decision-ready plan you own. An executive summary and roadmap you can act on with us or in-house.
What the CMDB Health Check assesses
We evaluate the completeness, compliance, and correctness of your Configuration Management Database (CMDB): CI class coverage; Discovery health, including MID Server configuration and can’t-classify failures; Service Mapping status; CSDM alignment; identification and reconciliation (IRE) rules that prevent duplicates; and whether a data-certification cadence exists to keep health high.
Signs your CMDB has drifted
Duplicate and orphaned CIs, stale records, low Discovery coverage, business services that were never mapped, and — the clearest signal — teams who no longer trust the CMDB for incident, change, or impact analysis. If any of these sound familiar, a Health Check gives you the facts.
What you receive
A CMDB health scorecard, a root-cause analysis of why data quality has degraded, a prioritized remediation roadmap with target health levels, and a concise executive summary for stakeholders. Fixed scope, fixed timeline, no open-ended discovery.
From Health Check to remediation
The Health Check is the entry point. When you are ready to execute the roadmap, our full ServiceNow CMDB Remediation & CSDM Alignment service fixes the root causes and restores the CMDB as a trusted system of record — which in turn powers ITOM, SPM, and Agentic AI.
Frequently asked questions
What is a ServiceNow CMDB Health Check?
A fixed-scope assessment of your CMDB’s data quality, CI coverage, Discovery and Service Mapping health, and CSDM alignment, delivered with a prioritized remediation roadmap. It tells you how healthy your CMDB is and what to fix first.
How long does it take?
It is deliberately fixed-scope and time-boxed, so you get a clear baseline and roadmap quickly rather than an open-ended engagement.
What do we receive at the end?
A health scorecard, root-cause analysis, a prioritized remediation roadmap with target health levels, and an executive summary — a plan you own and can act on.
Is it really fixed-scope?
Yes. The Health Check has a defined scope and deliverables so you can make a confident decision about remediation without committing to a large project up front.
What happens after the Health Check?
You decide. Many clients move into our CMDB Remediation & CSDM Alignment service to execute the roadmap; others take the plan and run it in-house.
Related ServiceNow services: CMDB Remediation · ITOM Implementation · ITAM & SAM Implementation · SPM · Agentic AI & Now Assist
Common questions: see our Top ServiceNow CMDB & CSDM Questions.
Ready to see where your CMDB really stands? Book your CMDB Health Check or explore our ServiceNow case studies.