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ServiceNow CMDB Free Health Check Offering

Ensure your IT systems run smoothly with accurate and reliable CMDB data. Unlock the full potential of ServiceNow for better efficiency, compliance, and decision-making.

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Overview

Why a Healthy CMDB Matters

A healthy Configuration Management Database (CMDB) is the single most critical foundation for successful IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow applications. Without accurate, complete, and compliant data, the full potential of the platform cannot be realized, leading to inefficient processes, inaccurate reporting, and increased operational risk.

Our ServiceNow CMDB Health Check is a targeted, fixed-scope engagement designed to provide a comprehensive analysis of your CMDB’s current state. We identify data quality issues, process gaps, and areas for improvement, delivering actionable recommendations to help you build a robust and reliable CMDB.

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Why a CMDB Health Check is Essential

A healthy CMDB provides numerous benefits, including:

Improved Decision-Making

Accurate data enables better, more informed decisions for change management, incident response, and strategic planning.

Increased Operational Efficiency

With a reliable CMDB, IT teams can quickly identify impacted services, resolve incidents faster, and automate processes with confidence.

Reduced Risk and Downtime

Understanding dependencies and relationships between Configuration Items (CIs) allows for proactive risk mitigation and a reduction in unplanned service outages.

Enhanced Compliance

A well-governed CMDB ensures adherence to internal policies and external regulations, preventing potential fines and audit issues.

Maximizing ROI

A clean, functional CMDB is the key to unlocking the full value of ServiceNow modules like ITSM, ITOM Discovery, Service Mapping, and more.

Why a CMDB Health Check is Essential

Our CMDB Health Check Workshop offers a structured approach to discover the top three areas of focus for each customer

CMDB Workshop - 2 Hours

  • Initial Kickoff: Goal: Align on the primary objective (identify and prioritize 3-5 key fixes). Briefly review the CMDB's importance for ITSM and/or CSM
  • CMDB Health Dashboard Review: Present the latest Overall Score and a detailed breakdown of the C3 KPIs (Completeness, Correctness, Compliance). Focus on the class(es) with the lowest scores.
    • Correctness: We analyze for duplicate, orphaned, and stale CIs using native ServiceNow tools and custom queries.
    • Completeness: We assess whether critical CIs have the necessary attributes populated based on your business needs and ServiceNow best practices.
    • Compliance: We evaluate adherence to defined data standards and rules, such as naming conventions or required relationships.
  • Process & Governance Review: We review your current CMDB governance policies, processes and data input sources (e.g., Discovery, integrations, manual entry), and data refresh processes.
  • Action Plan & Prioritization: Action: Agree on 3-5 high-impact, achievable remediation items (e.g., fix a specific Discovery schedule, configure a new Staleness Rule). Owner: Assign a specific owner and a target due date for each action.
  • Wrap-up & Next Steps: Governance: Confirm the data owners/stewards. Next Meeting: Schedule the next CMDB review meeting to track progress.

Why Partner With Us?

ServiceNow Experts:

Our team holds multiple ServiceNow certifications and has extensive, hands-on experience with CMDB implementations and health initiatives.

Best Practices Driven:

Our methodology is based on ServiceNow's official best practices and the Common Service Data Model (CSDM).

Fixed-Price Offering:

We offer a free two hour workshop with clear deliverables, so you know exactly what to expect.

Our ServiceNow CMDB Health Check is a free service to ServiceNow customers

To learn more about how a healthy CMDB can transform your IT operations and unlock the full potential of your ServiceNow investment, contact us today to schedule a discovery call.
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Our team of certified ServiceNow consultants is dedicated to helping you maximize the value of your ServiceNow investment.

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