WELCOME TO Four Dragons
Mastering Your Digital Operations - ITOM, ITAM, CMDB, SPM & Agentic AI on ServiceNow
We are specialists in building and maturing the ServiceNow platform: IT Operations Management (ITOM), IT Asset Management (ITAM), covering Hardware and Software Asset Management (HAM/SAM), Strategic Portfolio Management (SPM), Agentic AI, and the foundational Configuration Management Database (CMDB) that connects them all. We connect and clean the data spread across these systems so it becomes reliable and usable, driving operational excellence and eliminating risk.
Key Takeaways
- Who we are: Four Dragons is a boutique ServiceNow consulting firm led by Ian Cox, a former ServiceNow employee.
- What we do: Configuration Management Database (CMDB) and Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Asset Management (ITAM) — Hardware Asset Management (HAM) and Software Asset Management (SAM), Strategic Portfolio Management (SPM), Agentic AI (autonomous AI agents) and Now Assist (ServiceNow’s generative-AI assistant), Sourcing and Procurement Operations, and AI-supervised managed services.
- Who we serve: Enterprises maturing the ServiceNow platform, from CMDB health and Discovery to SPM and AI-driven automation.
- Why us: Senior, certified consultants and a services firm, not a product vendor.
- Get started: Request a ServiceNow CMDB Health Check or schedule a 30-minute discovery call.
About Four Dragons
Unlocking the Full Potential of ServiceNow
At Four Dragons, we connect the layers most partners treat separately. Strategic Portfolio Management (SPM) is only as strong as the asset and cost data drawn from your ITAM program and reflected in your CMDB. And ITOM service health monitoring is only meaningful when it reflects real-time configuration data. Our cross-functional expertise across these domains ensures your ServiceNow platform operates as a cohesive, strategic asset — not just a collection of siloed tools.
Our Team
The team behind our success.
Ian
Brandon
ServiceNow Practice Lead
Lisa
ITSM/CSM Practice Lead
Vice President of Talent
Sanche
Operations
Our founder and CEO
Ian Cox
Ian Cox, is a seasoned IT leader with over 25 years of experience, and a strong focus on delivering exceptional value through ServiceNow solutions. Ian’s expertise in the ServiceNow ecosystem is extensive, encompassing IT service management, Customer Service Management, Field Service Management, large-scale implementations, and strategic program delivery. He has a proven track record of leading transformative ServiceNow projects, including Now Assist implementations, developing Go-to-Market strategies for ServiceNow products, and re-engineering the ServiceNow Support System.
At Four Dragons, Ian’s deep understanding of the ServiceNow platform drives our commitment to providing innovative and effective solutions for our clients.
What Makes Us Different
Built by a ServiceNow insider
Led by Ian Cox — over a decade at ServiceNow, including running the team behind ServiceNow’s own customer-facing instance. Platform decisions from someone who was on the inside.
Senior consultants do the actual work
No pyramid of junior or offshore staff learning on your instance. The people you meet are the people who build it.
We fix the foundation others skip
Most partners chase visible wins and leave the CMDB, CSDM, and data layer a mess. We start where trust is built — clean, governed data — so everything above it works.
A services firm, not a product vendor
We have nothing to sell you but outcomes on the platform you already own.
We close the skills gap — and hand it back
Most platform problems are a skills gap, not technical debt. We fix it and upskill your team, so the capability stays in-house.
Services
Empowering Your Business with Expert ServiceNow Solutions
Consultation
We begin with strategic consultation to understand your unique business goals. Through expert analysis of your ITOM, SPM, and ITAM needs, we design a prioritized implementation roadmap and scalable architecture, ensuring a clear path to success and measurable ROI.
Development
Our certified developers use agile methods to build your tailored solution. We expertly configure modules, integrate key systems, and build custom workflows. Rigorous testing and a focus on a clean CMDB ensure a powerful, high-quality platform that precisely fits your operational needs.
Implementation
Our implementation process guarantees a seamless go-live with minimal disruption. We manage the entire transition, from final testing to organizational change management. With comprehensive training and dedicated post-go-live support, we drive immediate user adoption and ensure your team is successful from launch.
Support
Our partnership extends far beyond launch. We provide ongoing support, managed services, and proactive optimization to maximize your long-term ROI. With a dedicated support team and strategic guidance, we ensure your ServiceNow platform evolves and consistently delivers value as your business grows.
Why choose us
Your Trusted ServiceNow Partner
Experience
2,000+ successful ServiceNow projects 100+ discrete ITOM implementations, including Discovery, Service Mapping, and Event Management. 10+ years of ServiceNow experience, on average, for our consultants, some with over 100 projects to their name. Our CEO previously led the team that developed and maintained ServiceNow's customer-facing instance.
Certification
Our ServiceNow practice includes: Three (3) Certified Master Architects & Seven (7) Certified Technical Architects. Collectively, we hold all available ServiceNow certifications with a strong emphasis (15 certs) on ITOM. ServiceNow itself trusts us to work with their clients, which reflects the effectiveness of our approach and our strong track record.
References
Trusted by Leading Organizations. We've earned the trust of businesses across various industries by consistently delivering successful ServiceNow projects. Explore our client testimonials and case studies to see how we've helped others achieve their goals. Notable clients include IBM, PwC, Amazon, and Chase, among other Fortune 500 companies.
Trusted by Leading Organizations
Frequently Asked Questions
What does Four Dragons do?
Four Dragons is a boutique ServiceNow consultancy specializing in the Configuration Management Database (CMDB) and CSDM, IT Operations Management (ITOM), IT Software and Hardware Asset Management (ITAM HAM/SAM), Strategic Portfolio Management (SPM), Agentic AI and Now Assist, and Sourcing and Procurement Operations.
What is a ServiceNow CMDB Health Check?
It is a structured assessment of your Configuration Management Database (CMDB): CI data quality, class coverage, Discovery and Service Mapping health, and CSDM alignment. You receive a prioritized remediation roadmap targeting measurable CMDB health improvement. Learn more about our ServiceNow CMDB Health Check.
Which ServiceNow products and modules do you implement?
Across the ServiceNow platform: ITOM (Discovery, Service Mapping, Event Management), ITAM (HAM and SAM), SPM (Strategic Portfolio Management), CSDM, Now Assist and Agentic AI, and Sourcing and Procurement Operations.
How is Four Dragons different from a large systems integrator?
We staff senior, certified consultants only, and we are led by former ServiceNow employees, so you get enterprise expertise without big-SI overhead.
How do we get started?
Begin with a ServiceNow CMDB Health Check or a 30-minute discovery call. We also offer flexible remote-administration and AI-supervised managed-services packages.
Contact Us
Let's Get in Touch
Ready to elevate your ServiceNow experience? We’re eager to discuss your needs and demonstrate how our expert consultants can help you achieve your business goals.
Email Information
Services@fourdragons.com