AI Use Cases by Department
- AI-Assisted Triage: Auto-classify and route tickets to reduce MTTR by 50%.
- Incident Summarization: Auto-generate resolution notes and knowledge articles.
- Vibe Coding: Developers use AI partners to ship custom workflows 2x faster.
- Instant Case Summaries: GenAI summarizes long chat histories for agents in seconds.
- Sentiment Analysis: Detect frustrated customers in real-time to escalate priority.
- Self-Service Deflection: Virtual Agents resolve up to 80% of routine inquiries.
- Autonomous Onboarding: AI agents coordinate equipment, access, and training.
- Personalized Support: Employees get instant answers on leave balances and policy.
- Lifecycle Management: AI handles complex transfers and offboarding tasks.
AIOps: The Self-Healing Infrastructure
ServiceNow AIOps moves your team from “Firefighting” to “Preventative” mode.
- Anomaly Detection: Use ML to spot early warning signs before a service outage occurs.
- Event Correlation: Reduce "noise" by 90% by grouping thousands of alerts into a single actionable incident.
- Automated Remediation: AI agents trigger self-healing workflows (e.g., restarting a server or clearing a disk) without human intervention.
Why Choose Us?
The team at Four Dragons have been implementing Now Assist since the inception of the product and are a preferred vendor for ServiceNow implementations. ServiceNow uses Four Dragons as a key resource and Strategic partner in their customer implementations
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Successful AI Implementations to date
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Average reduction in IT service costs for our Customers.
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Improvement in Mean Time To Resolution.