ServiceNow CMDB Health Check Offering
Ensure your IT systems run smoothly with accurate and reliable CMDB data. Unlock the full potential of ServiceNow for better efficiency, compliance, and decision-making.
Overview
Why a Healthy CMDB Matters
Our ServiceNow CMDB Health Check is a targeted, fixed-scope engagement designed to provide a comprehensive analysis of your CMDB’s current state. We identify data quality issues, process gaps, and areas for improvement, delivering actionable recommendations to help you build a robust and reliable CMDB.
Why a CMDB Health Check is Essential
A healthy CMDB provides numerous benefits, including:
Why a CMDB Health Check is Essential
Our CMDB Health Check follows a structured, multi-phase approach to deliver a thorough and insightful analysis.
Phase 1: Discovery & Assessment (Days 1-5)
- Initial Kickoff: A session with your key stakeholders (CMDB Owner, IT Ops Manager, Platform Admin) to understand your business objectives and current challenges.
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Platform Analysis: Our certified ServiceNow experts will perform a deep dive into your CMDB, focusing on three key areas:
- Correctness: We analyze for duplicate, orphaned, and stale CIs using native ServiceNow tools and custom queries.
- Completeness: We assess whether critical CIs have the necessary attributes populated based on your business needs and ServiceNow best practices.
- Compliance: We evaluate adherence to defined data standards and rules, such as naming conventions or required relationships.
- Process & Governance Review: We review your current CMDB governance policies, data input sources (e.g., Discovery, integrations, manual entry), and data refresh processes.
Phase 2: Reporting & Recommendations (Days 6-8)
- Health Scorecard: We will generate a detailed health scorecard based on ServiceNow's CMDB Health Dashboard, providing a clear visual representation of your CMDB's strengths and weaknesses.
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Detailed Findings Report: A comprehensive document that outlines:
- Key findings from our assessment.
- Specific examples of data quality issues (e.g., duplicate CIs, unpopulated fields).
- Analysis of your current discovery and data source configurations.
- Identification of process and governance gaps.
- Strategic Recommendations: We provide a prioritized list of actionable recommendations for improvement, categorized by short-term wins and long-term strategic initiatives.
Phase 3: Final Presentation & Roadmap (Day 10)
- Executive Summary: A final presentation to your stakeholders, summarizing our findings and the business impact of CMDB health issues.
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Recommended Remediation Roadmap: We provide a phased roadmap to address the identified issues, including:
- Specific steps to clean and normalize existing data.
- Configuration changes to improve data quality (e.g., updating identification rules, implementing data certification).
- Suggestions for enhancing your CMDB governance framework.
- A high-level plan for implementing Continuous Service Management (CSDM) if applicable.
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Deliverables
- ServiceNow CMDB Health Scorecard
- Comprehensive Findings & Recommendations Report
- Executive Summary Presentation
- Prioritized CMDB Remediation Roadmap
Why Partner With Us?
Our ServiceNow CMDB Health Check is offered as a fixed-price service at $19,000