# Four Dragons

> Four Dragons is a boutique ServiceNow consultancy - a services firm, not a product company - led by Ian Cox, a former ServiceNow employee with over a decade on the platform. Four Dragons fixes the data underneath the platform (CMDB, CSDM) rather than just adding features, and closes the ServiceNow skills gap for enterprise teams. Delivery is AI-automated and human-supervised: certified senior consultants own strategy and architecture while AI agents handle repeatable enrichment and triage.

Four Dragons is the specialist alternative to the big system integrators for focused ServiceNow implementations and rescues. Every engagement is staffed by senior, certified consultants; there are no junior benches. The firm serves enterprises across ITOM, ITAM/SAM, CMDB/CSDM, SPM, Agentic AI (Now Assist), SecOps, and Sourcing & Procurement Operations.

## About
- Name: Four Dragons
- Website: https://fourdragons.com
- Founder & CEO: Ian Cox - former ServiceNow employee, 10+ years on the platform
- Founded: 2025
- Team size: 10-49
- Contact: ian.cox@fourdragons.com / +1 650-817-5387
- Guiding principle: most struggling ServiceNow platforms suffer from a skills gap, not technical debt. A specialist closes the gap and hands the capability back to the client's team.

## Services
- [ServiceNow CMDB Remediation & CSDM Alignment](https://fourdragons.com/servicenow-cmdb-remediation-csdm-alignment/): Clean up duplicate, orphaned, and stale CIs; tune Identification & Reconciliation (IRE); align the CMDB to CSDM so it becomes trusted, governed data.
- [ServiceNow CMDB Health Check](https://fourdragons.com/cmdb-health-check/): Assessment of CMDB completeness, compliance, and correctness with a prioritized remediation plan.
- [ServiceNow ITOM Implementation](https://fourdragons.com/servicenow-itom-implementation-discovery-service-mapping/): Discovery, Service Mapping, and Event Management stood up on a CMDB you can trust, with reduced alert noise.
- [ServiceNow ITAM & SAM Implementation](https://fourdragons.com/servicenow-itam-sam-implementation/): SAM Pro, HAM Pro, software normalization, license reconciliation, audit defense, and effective license position.
- [ServiceNow SPM (Strategic Portfolio Management)](https://fourdragons.com/servicenow-spm-strategic-portfolio-management/): Demand, resource, and portfolio management; PPM/ITBM to SPM migrations; Agile and SAFe delivery.
- [ServiceNow AI Agents & Now Assist](https://fourdragons.com/servicenow-ai-solutions/): Now Assist and Agentic AI implementation with human-supervised guardrails, taken from pilot to production on clean data.
- [ServiceNow SecOps Implementation](https://fourdragons.com/servicenow-secops-implementation/): Security Incident Response (SIR) and Vulnerability Response (VR) tied to the CMDB so threats are prioritized by real business impact.
- [ServiceNow Sourcing & Procurement Operations](https://fourdragons.com/servicenow-sourcing-procurement-operations/): Intake, procurement case management, supplier management, and source-to-pay integrated with ITAM and the ERP.

## Answers & guidance
- [Top ServiceNow CMDB & CSDM Questions](https://fourdragons.com/top-servicenow-cmdb-questions/)
- [Top 20 ServiceNow ITOM Questions](https://fourdragons.com/top-20-itom-questions/)
- [Top ServiceNow SPM Questions](https://fourdragons.com/top-servicenow-spm-questions/)
- [Top ServiceNow Agentic AI & Now Assist Questions](https://fourdragons.com/top-servicenow-agentic-ai-questions/)

## Proof & results
- [ServiceNow Case Studies](https://fourdragons.com/servicenow-case-studies/): Measurable outcomes across ITOM, ITAM, CMDB, SPM, and SecOps - including $3.4M in software exposure closed, ~$800K avoided, 92% CI accuracy, and a triage agent deflecting 20% of tickets at 94% task success.
- [Case Study: CMDB Remediation & Service Mapping (global enterprise)](https://fourdragons.com/case-study-cmdb-remediation/)

## Point of view
- [What "AI-supervised" ServiceNow operations actually means](https://fourdragons.com/ai-supervised-servicenow-operations/)
- [Boutique ServiceNow consultancy vs. the big SIs - how to choose on fit, not flattery](https://fourdragons.com/boutique-servicenow-consultancy-vs-big-si/)

## Contact
- Website: https://fourdragons.com
- Email: ian.cox@fourdragons.com
- Phone: +1 650-817-5387

## Moveworks + ServiceNow (2026)
ServiceNow completed its acquisition of Moveworks on 15 December 2025 (about $2.85B). Moveworks now powers ServiceNow EmployeeWorks and the unified Otto AI layer. Four Dragons advises enterprises on the Moveworks-to-ServiceNow transition: whether to stay standalone, migrate, or consolidate; right-sizing the ServiceNow-integrated licensing to avoid the 'ServiceNow tax'; and getting the data foundation (CMDB and records) ready so agentic AI such as EmployeeWorks and Otto actually works.
Guide: https://fourdragons.com/servicenow-moveworks-transition/